FAQ
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Amsing.in offers absolutely free rewards programs for bloggers, publishers and digital influencers. It also operates a lucrative affiliate marketing program which is used by affiliates to monetize their traffic. If you are looking to monetize your site or blog traffic, we offer the largest affiliate marketing program in the world with tools such as: - Easy link building tools - Great product recommendations & reviews - Huge traffic - Unlimited earnings!
Q: Is COD (Cash on delivery) available?
A: We don't offer products on COD right now. You will have to purchase through online payment only through our secure payment gateway of Instamojo.
Q: Is my Payment Secure?
A: We use one of the most secure payment gateway Instamojo. As one, its server is encrypted & second, it is compliant with PCI-DSS (Payment Card Industry Data Security Standards) as a measure to make sure that the transaction data are 100% safe with Instamojo. Moreover, as per RBI guidelines, if we fail in our commitments, you can raise an issue with Instamojo, and they are bound by law to refund your money.
Q: I Made a payment, my payment failed, but money deducted from my bank/card?
A: We use a secure payment gateway of Instamojo. If the payment failed and the money is still deducted at your end, it will be refunded to you within 10-12 working days. In any case, your payment is secure. You are safe to go ahead and generate a new order. We can also refund from our side in case if we receive payment two times
Q: I am trying to make a payment of over 10 Lakhs but it is failing
A: Our payment gateway currently supports payment below 10 lakhs only. You can make the payment directly to our bank. Post that please, raise a support ticket on our support centre and mention your order details and payment proof, and our team will manually generate your order.
Q: why I am being charged convenience Fees?
A: We use one of the most secure payment gateway Instamojo. As one, its server is encrypted & second, it is compliant with PCI-DSS (Payment Card Industry Data Security Standards) as a measure to make sure that the transaction data are 100% safe with Instamojo. Moreover, As per RBI guidelines, this transaction is legally binding on us (our company and Instamojo) as you can claim a refund if we don't deliver you goods as per our terms and conditions. Thus to enable this secure system the Payment gateway Instamojo charges convenience Fees.
We advise you to go order through the automated system only to help you track the order better. Otherwise, you can make the payment directly to our bank also. Post that please, raise a support ticket on our support centre and mention your order details and payment proof, and our team will manually generate your order.
Q: My state/city not showing while placing the order?
A: you can write your full address in the comment section and choose the closest address possible. Your city or state being absent may mean it is a newly formed state or city or some error in the system but be rest assured your order will be shipped to the correct address if you have mentioned the same in the comments section. Alternatively, you can contact us, and we can add your city/state to the system.
Q: I tried to check out, but I’m not sure my order went through. Can you help?
A: Technology can be fickle. First, check if the payment was deducted. If not try placing the order again. If the payment is deducted, you can check your order details in your account & you would have received a confirmation email for the order too. If, for any reason, your order is not reflecting in your account while the payment is deducted, please raise a support ticket on our supportcentre and mention your order details and payment proof. Our team will manually generate your order.
Q: Super excited to have just placed my order! Where is my order confirmation?
A: Check if the Email accidentally landed in your spam folder. Check in that folder and make sure to approve “amsing.in” as a “Safe Sender” or put it on your “White label” list. Our tracking notifications are sent through the same automated system as our order confirmations, so we want to ensure our emails are making it to your inbox!. Also, make sure the order has been generated in your account. If the order is not generated, please raise a support ticket on our supportcentre and mention your order details and payment proof, and our team will manually generate your order.
Q: Do you sell parts?
A: If you ordered an item from us and need a replacement part outside of warranty coverage, we are happy to help you place a replacement parts order!
Q: Do you only sell genuine products?
A: Yes! We are proud to only sell only the best quality authentic products. Counterfeits are not allowed on our website.
Q: What is the warranty coverage for the items I’m interested in?
A: Most of our products have warranties on manufacturing defects. Some products also offer a complete warranty from 1-5 years from the date of purchase. These warranties vary from item to item! Which may be mentioned on the product listing, for any further queries, contact us regarding this and we will be happy to help.
Q: How do I know if your product listings are accurate?
A: We have a lot of item data constantly being updated! Sometimes this may lead to issues like inaccurate product information, incorrect pricing or outdated product availability. We apologize for those issues.
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